Category Archives: Business

Robo Calls are Double Faults!

No one likes double faults and no on likes “Robo Calls” but with the incredible number of these calls it is important for us to answer the “real” calls while ingoring, as much as possible, the other stuff.

By ignoring (technologically) some calls we may be missing your very important call to Racquet Quest and for that we appologize!

If you are trying to reach Racquet Quest and are rejected please send a text message to the number for Racquet Quest, or send a message to “Ask John” on the Racquet Quest web site www.racquetquest.com.

Once you are added as a “contact” your calls should go through quickly.

Please try again if you have tried to reach Racquet Quest and have not been able to get through!

Just like double faults no one likes robo calls…so lets eliminate them!

Anta Racquets?

A recent communication from Wilson Sports makes it official that Anta Sports is buying Amer Sports, the owner of Wilson Sports, for a tidy sum of $5.2 billion!  This includes, I imagine, the entirety of Wilson Sports products including tennis racquets…which we care about!

Anta Sports is a Chinese company that is not new to the business, so I would expect that the great people at Wilson we deal with will not change.  It is reported that Anta will operate Amer Sports independently from Anta with a separate board of directors.

You may be saying to yourself right now…”well here goes another US company to foreign ownership!”  However, Wilson was acquired by Finn-Amer (a Finnish company) in 1989 I believe.

Wilson has produced some of the best selling tennis racquets of recent years so I would not expect Anta to change much, if anything!

 

What is Pointy?

Briefly, Pointy is a program that allows shoppers to enter a barcode, or Google product search online, to see if that product is available locally.

As a long time user of Square as the POS in the shop, we engaged with Pointy as a service through Square so our clients can quickly see what we have in stock.   A link to our Pointy shop is below so you can take a look around and let me know what it needs to be a valuable resource for you.

Every product you see on the page was input by Racquet Quest so it is in stock at the time the shop was opened, however, the images are supplied by the software so some may not be exactly updated packaging.

Just click here and browse the store!

If you have any questions or would like to hear about any “special offers” please call or text!

Where do you buy tennis racquets, and why?

I wrote this post a long time ago but I recently saw where a tennis store was closing after many years of service to the community.  I have NO idea if what I am writing about had anything to do with the closing but here it is:

Making a tennis racquet selection, and actually purchasing that racquet, has changed quite a bit in the last 15-20 years. Is that a good or bad thing? Well, I suppose it depends on who you ask, but from a tennis racquet specialist, it is a serious question.

It is no secret or great revelation that racquet manufacturers want to maximize their income and bottom line and what better way to do that than reduce the number of channels they need to manage!

Pretend for a moment that I am the CEO of XYZ Racquet Company and I can sell 75 to 85 percent of all my racquets to two or three online operations. Why wouldn’t I do that?  These chosen outlets would be “house” accounts, so there is a minimal cost of sales, so no need for outside representatives, or all these in-house CSR’s!

I want you, the customer, to go to a local shop. You can see several racquets and discuss each in detail and get recommendations as to which racquet may be best for you. Great! Now the CEO wants you to hurry home jump online and order this racquet!

It sounds great to the CEO but what about you the customer?

Specialty racquet shops like Racquet Quest, LLC is in business to make this racquet the best purchase you can make! Here’s how.

A good shop will have knowledgeable tennis people there to help you.
A good shop will have a demo program.
A good shop will set up the demo as you will be using it. Yes, string and tension!
A good shop will take the time to help you make a good decision.
A good shop will be there for you if you need after -the -sale help.
A good shop will be able to correctly string the racquet of your choice.

And, all of this will probably be done at a reasonable price, which includes “sales tax”! Sales tax is the 800-pound gorilla in the room, and this gorilla has convinced some buyers that they can save big bucks by not paying sales tax. Sales tax is an amount you can see, so it is easily quantified. However, it is difficult to quantify the assistance you get from your local shop, that is until you take time to think about it.

There are many reasons to buy from a local source, but some areas of the country don’t have a “local” source. So here is what I would do.
Search for a qualified racquet technician as close to you as possible. Talk to them, and if you are satisfied, have the racquet you buy online drop shipped to them for preparation. They will be committed to a good job because they know you will send the racquet back to them if it is not done well!

The IART has a listing of qualified racquet technician…check it out here:   IART

Welcome to Orlando, USTA!

Racquet Quest, LLC is very happy, and excited, to have the USTA National Campus nearby!  If you have not visited the campus yet, you should make it a priority!  Not only is it beautiful it is full of technology that will benefit all tennis players.

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Of course, the people of Fromuth Sports have put together an outstanding “pro shop” filled with tempting items!  In fact, I have not only been tempted I have purchased some items!

Recently I watched players on “Court 105” while working at the World Headquarters of Racquet Quest in Casselberry!  This a benefit of Play Site Technology that streams from several courts on the campus.

Play Site Opportunity!

Play Site Opportunity!

On the days I have been there it is evident that this facility will be a “destination” for tennis fans from around the world.  This campus will also be the “home” of UCF Tennis, plus, give local players and teams the opportunity to play more matches simultaneously.

If you are in the area, we invite you to take advantage of the racquet technologies expertise of Racquet Quest in Casselberry, Fl, about 35 minutes from the USTA National Campus.

Welcome to Orlando, USTA!

 

 

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