When Do You Need It?

The Racquet Technician’s Guide to Scheduling

As dedicated racquet technicians we take great care to assure customer satisfaction.  One area we often overlook is “understanding” customer requests… in terms of when they really want their racquet done.  

So, the following scheduling requests are intended to keep us on the same “wave length” as the customer…

If the customer asks this they means this:

I don’t need this racquet until next week, means,  “I will pick it up this Saturday”

I don’t need this racquet until later this week, means,  “I will pick it up tomorrow”

I don’t need this racquet for a while, means,  “I will call every day to see if it is done”

I need this racquet some time tomorrow, means, “I will be here when you open”

I really need this racquet early tomorrow, means, “I will wait while you do it now”

Of course there are variations of these requests:

“I must have this racquet tomorrow” means  “I probably won’t pick it up till sometime next week”

“My usual stringer is swamped and I need this racquet tomorrow” means, his usual stringer does not want to work with this person anymore.

Fortunately, for me, I always assume the customer wants the racquet as quickly as possible and schedule accordingly. On this web site is a “Easy Order” form that lets the customer give me a heads up!

Posted on August 29, 2014, in Easy Order, Learning, Scheduling. Bookmark the permalink. Leave a comment.

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